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Constructively managing conflict.

We experience conflict in all areas of life: in school, at work and in relationships with family and friends. If you find yourself in a difficult situation and want to address it in a constructive manner, UB's conflict coaching service can help.

Conflict coaching is a free, confidential process designed to help participants develop skills to understand and manage situations. Participants are given a safe and judgement-free place to discuss conflicts one-on-one with a trained coach and develop a plan for working through their conflict in a constructive way.

      • What does conflict coaching offer?

        • A free, confidential, one-on-one conversation with a trained coach to discuss a conflict you are currently experiencing
        • An opportunity to develop your ability to prepare, confront and/or manage a conflict
        • An opportunity to develop a new understanding of the conflict situation, brainstorm available options to address current concerns and learn new strategies for managing future conflicts
      • What doesn't conflict coaching offer?

        • Therapy or counseling
        • Life coaching
        • Mediation
        • Arbitration
      • Will the coach tell me what to do or intervene in the conflict on my behalf?

        No. The coach is not there to make a decision for you or tell you what to do, nor will the coach mediate or advocate for you in any formal process. The coach is there to guide you through your conflict situation by helping you brainstorm options and helping you develop the skills needed to enact your desired solution. Conflict coaching is a voluntary process and you are free to end the conversation whenever you feel it is appropriate.

      • What kind of conflict do you help a person confront?

        Conflict coaching is designed to help you with any form of interpersonal conflict, including but not limited to conflict involving:

        • Another student
        • Faculty and/or staff
        • Co-workers
        • Family
        • Friends
      • Who will I be speaking with?

        At your session, you will speak with a staff members or student who has been trained in conflict coaching skills. The wide range of coaches available will ensure that you are paired with someone who will best be able to address your concerns in a manner in which you are comfortable and be able to meet with you at a time that will fit your schedule.

      • Where and when does conflict coaching take place? How much time do I need to commit?

        Conflict coaching sessions usually take place on campus but can be scheduled at any location agreed upon by you and your coach. We ask that each participant agree to a two-hour-long session, but depending on the subject these conflicts may take less time or require additional sessions. These sessions are scheduled by you and your coach at a time that is mutually convenient.

      • Is everything I say really confidential?

        Anything discussed during conflict coaching sessions is completely confidential. UB conflict coaches will never disclose the names of their clients or what was discussed during coaching sessions. Any notes from sessions are destroyed once you have resolved your conflict.

        The only exception to confidentiality is if the coach learns of: a credible threat of violence; harm to self or others; reports of child or elder abuse or neglect. Should any of these concerns arise the coach must report the information.

      • How do I obtain coaching services?

        To learn more about the process and to select a coach visit the Office of Community Life and Dean of Students in the Academic Center, Room 112 or callĀ 410.837.4755

Last Published 10/2/15