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Coordinator of Computer Skills & Communications (Internal Only)

Achievement and Learning Center

Vacancy Number 300343

Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 09/17/13     Closes: 09/24/13

Salary: $45,000 – $55,000

Coordinate and provide student support in computer applications commonly required by UB courses. Provide support, advice and training to staff delivering online academic support over non-supported platforms and to students using these platforms.  Conduct research to assist with determination of target audiences/services and assessment of student outcomes.  Coordinate ALC marketing and communications.

• Assist students:
o Coordinate and provide group instruction in Excel, Access, PowerPoint, basic computer skills, UB’s web platform (Sakai), ALC’s online tutoring platforms (Blackboard Collaborate, WCOnline), and web/graphic design applications:  Teach workshops/prerequisite reviews, lead in-class presentations, develop instructional materials, hire and oversee weekend instructors. 
o Provide just-in-time individualized assistance with above applications
o Manage and improve automation of online tutor request, registration, and appointment processes.

• Assist staff with instructional and support service technology:
o Provide training to ALC coordinators, tutors, and other ALC staff utilizing digital instructional media—for example, synchronous web conferencing, online screen capture, and asynchronous videos—that are not supported by OTS; troubleshoot online service delivery problems.
o Monitor developments in online support service delivery and make recommendations 

• Coordinate and oversee communications, marketing and publicity of ALC services and programming
o Assess, select and coordinate use of communications media, including social media, appropriate to different audiences with different communications preferences
o Oversee production of ALC brochures, UB Post ads, posters, etc.
o Manage department website
o Hire, train and supervise student publicists
o Assist with class visits, Open Houses and other outreach events

• Conduct research to assist with setting department priorities, target communications, and assess service effectiveness
o Liaison with faculty, conduct surveys to identify computer skills most important to UB classes
o Query PeopleSoft and use pivot tables to gather and analyze information on high-risk classes and at-risk students to focus computer skills services and communications.
o Oversee collection, organization, and presentation of data on computer skills service utilization and student learning outcomes.

• Hire, train, and supervise Administrative Assistant II

• Serve on division committees; perform other duties as assigned


REQUIRED QUALIFICATIONS: Requires a bachelor’s degree and 1-3 years professional experience. Requires demonstrated tutoring, teaching and/or training experience and demonstrated knowledge of computer applications, particularly MS Office (including intermediate to advanced Excel) and Adobe Creative Suite/Cloud; ability to market student services; ability to use and train others to use synchronous and asynchronous web-based instructional tools; excellent interpersonal and oral/written communication skills; demonstrated planning and organizational skills to manage multiple projects with competing deadlines. Ability to work a flexible schedule including some evenings and weekends as necessary.

PREFERRED QUALIFICATIONS: Degree in education, communications, or related field. Also preferred: Master’s degree, administrative as well as supervisory experience; experience in a college setting, particularly communications and service-related; experience with web content management, publications design, and social media; familiarity with online instructional platforms; familiarity with PeopleSoft; customer service experience. 

We appreciate your interest in the Coordinator of Communications and Computer Skills  vacancy. Please review and print the information below, and then review the vacancy announcement at IIIhttp://www.ubalt.edu/candidate_gateway/erecruit.html and apply.

Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies

The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.

Please read and print the information below before you apply, and refer to it as you enter your application.

NAVIGATION

•Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
•To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
•Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.

A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD

Before you apply:

Include your Vacancy Number on all documents. Submit a single PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.

When you apply:

•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.

B - ENTER DATA ON THESE FOUR PAGES:

Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT

above and below the required data for the four categories shown above.

Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.

1. Current and Prior Employment/Work Experience:

•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”

2. Education/Education History and References:

•Use the dropdown to enter your highest education level.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
 

3. How did you find out about us/how did you find out about the job?

•After you enter this information, click “Save,” then click “Next.”
 

4. Online Questionnaire/Application Questionnaire: There are three questions requiring a yes or no response. After you answer these three questions, click “Submit.” This leads you to the Submit Online Application page.

C – SUBMIT ONLINE APPLICATION

To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:

My Applications
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.

Questions/Help
If you have trouble viewing our job postings or using the Candidate Gateway online resume submission process, please call Human Resources at 410.837.5410 to ask for Candidate Gateway help or e-mail pmason@ubalt.edu.

TO APPLY:

External applicants will not be considered for this internal only recruitment.

Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.

UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

http://www.ubalt.edu/hr