You can record 3 types of voice mail greetings. One for external callers, one for internal, and a temporary greeting. If you record only the exteral greeting, which is acceptable, all callers hear that greeting. When a temporary greeting is active, all callers hear that greeting. You might want to record a temporary greeting any time you will be out of the office.
Record Your Name
- Dial in to voice mail. (From your phone, press the Msg/Inbox key. From off campus, dial 410.837.6900.)
- Enter your extension number , then press #.
- Enter your password , then press #.
- Press 8 2.
- Select the greeting you want to record. 1 for the external greeting, 2 for internal, and 3 for the temporary greeting.
- Press 5 to record the greeting.
- Press # to finish the recording.
Your recorded name, also known as your personal verification, is played in generic greetings, addressed voice mail messages such as forwarding a message to another mailbox, and in express messaging. If a name is not recorded, the verification will be a recording of your extension.
- Follow steps 1-4 above.
- Press 9.
- Press 5 to record the name.
- Press # to end the recording.
Messages forwarded to your e-mail remain in your voice mail box for 14 days. The red light on your phone will not come on as long as message forwarding is enabled.
You can prevent callers from leaving voice mail messages. If you choose to block messages, be sure the recorded greeting provides enough information for the caller to get assistance elsewhere. If they cannot reach you and cannot leave a message, who else can they contact or how else can they contact you to conduct their business with UB?
To turn off message blocking, repeat steps 1-3, then press 2.