Merrick School of Business faculty members, including Management Professors William Carter and Kevin Wynne, have been researching artificial intelligence (AI) for years. Carter and Wynne recently co-authored paper that explores the implications of AI for teamwork and team management.
The paper titled "Integrating artificial intelligence into team decision-making: Toward a theory of AI–human team effectiveness" in the European Management Review is focused on how Artificial Intelligence (AI) is changing the way we work.
They shared in the paper that while AI can be helpful for making decisions, it also presents some challenges, especially as it relates to teamwork. At the heart of a team are its people. And among the things to understand are a team's social and psychological dynamics. By introducing AI into a team, it may change this dynamic because it adds a non-human element. We need to understand the potential problems that come with using AI in teams.
Carter and Wynne looked at what makes teams effective and how they make decisions, combined with research on how people interact with technology and work together.
In their paper, they also propose some ideas about how key things relate to each other and the potential downsides of AI in team decision-making. They also offer some practical advice for managers on how to adapt to this new situation.
Lastly, they identify important areas and relationships that researchers should explore to update their understanding of teamwork and management practices as AI becomes more common.
In addition to the above, both professors are active researchers in the areas of AI's use in higher education, its applications toward strategic management, and its implications for teamwork and management.
Citation: Carter, W., Wynne, K. (2024). Integrating artificial intelligence into team decision-making: Toward a theory of AI-Human team effectiveness. European Management Review.