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Wireless Access Information

Wireless Access Information

    1. Where can I access wireless Internet on the UB campus?
    2. Who can use the UB wireless Internet?
    3. Can Alumni use the wireless network?
    4. What services are enabled for access over the wireless network?
    5. What is the difference between the ubalt-secure and ubalt-guest networks?
    6. How can I access files on my M: drive while connected to the wireless Internet?
    7. What is the UB wireless policy?
    8. What is an SSID?
    9. What types of wireless network cards will work?
    10. How long is my wireless session active?
    11. I received a notice that I've been "Blacklisted" -- what does that mean?
    12. I can't remember my network account password. What should I do?
    13. What are some tips for troubleshooting connection problems?
    14. What steps should I take to better secure my laptop?

eduroam

    1. What is eduroam?
    2. How can I configure my mobile device for eduroam access?
    3. Why do I have to use "netID@ubalt.edu" to connect to eduroam?
    4. Is "netID@ubalt.edu" a valid email address?
    5. Where else can I connect to wireless using eduroam?
    6. Where can I learn more about eduroam?
    7. What if I'm not affilliated with the University of Baltimore?

      1. Where can I access wireless Internet on the UB campus?
        • Wireless is available everywhere on UB campus.

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      2. Who can use the UB wireless Internet?

        Current UB students, faculty, and staff are able to access the wireless Internet. Authentication to the wireless network requires a valid UB netID and password. For ubalt-secure, login with your netID/current password if prompted. For eduroam, use netID@ubalt.edu /current password.

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      3. Can Alumni use the wireless network?

        No, alumni do not have UB network access.

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      4. What services are enabled for access over the wireless network?

        HTTP (web), HTTPS (secure web), POP3, IMAP, SMTP, FTP, AOL IM, RDP, and ICA.

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      5.  What is the difference between the eduroam, ubalt-secure and ubalt-guest networks?

        The eduroam and ubalt-secure network is a secure wireless connection, which means that all transmitted data is encrypted. We recommend that you use a secure wireless connection when on campus (see sidebar for connection instructions).

        The other network is ubalt-guest. This option does not encrypt transactions. If you wish to connect, open a web browser when you're in an area UB wireless is accessible. The UB Wireless Network logon screen will appear. Enter your netID and current password. (Same account used to access the MyUB portal, e-mail, computer labs). For ubalt-secure, enter your netID/current password if prompted. For eduroam, enter netID@ubalt.edu /current password.

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      6.   How can I access files on my M: drive while connected to the wireless Internet?

        The M: drive is available through the MyUB Portal. Links to network drives (M:, H:, and, for some, R: and S:) are located in the Tools box.

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      7.   What is the UB wireless policy?

        The UB Wireless Policy is available on the web at http://www.ubalt.edu/policies


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      8. What is an SSID?

        SSID is the "Service Set Identifier." Basically, it's the name of the wireless network you are joining. The SSIDs for the University of Baltimore wireless networks include eduroam, ubalt-secure and ubalt-guest. Students, faculty, and staff should use ubalt-secure or eduroam. (Click for secure setup instructions.)

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      9. What types of wireless network cards will work?

        Most network cards that are compatible with 802.11a/b/g/n should work with proper installation and configuration of the software supplied with the wireless network card. Bluetooth wireless devices will not work.

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      10. How long is my wireless session active?

        Wireless sessions will remain active until you logout. When you move to a location without a wireless signal, it will timeout after 30 minutes. If you use ubalt-secure, you will be able to reconnect without logging in again, but remember to update your password in your ubalt-secure connection whenever you change your netID password.

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      11.   I received a notice that I've been "Blacklisted" -- what does that mean?

        This means your account username has been used three times to unsuccessfully logon the wireless network. After three unsuccessful attempts, the account is "blacklisted" and will be temporarily unable to access the login screen. After 5 minutes, a reset will automatically occur and the user may attempt to logon again.

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      12. I can't remember my password. What should I do?

        You can look up your netID and reset your password at https://mypw.ubalt.edu. If you cannot access that page, please contact the OTS Call Center at 410.837.6262.

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      13.   What are some tips for troubleshooting connection problems?

        If others around you are also experiencing problems, then the problem may be network related. Please call 410.837.6262 to report the problem.
        - If others around you are able to connect to the Internet using wireless laptops, then the problem is likely isolated to your device.
        - Make sure that you are physically located in an area that will receive the wireless signal.
        • - Make sure that your wireless network card is compatible with 802.11b or 802.11g, properly installed, and configured
        • - Make sure all wireless encryption (WEP for example) is disabled
        • - Make sure that your wireless device is configured for "Infrastructure" or "Access Point" mode
        • - Define the SSID if necessary
        • - Make sure that your wireless device is configured to obtain an IP and DNS address automatically (see below)
        • - If you utilize a dialup network account, you may need to configure it not to dial automatically.
        • - If you are at the login screen and unable to login you may need to have your password reset, please call the OTS Call Center at 410.837.6262.

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      14.  What steps should I take to better secure my laptop?
        • - Keep your Operating System updated will all current critical patches and updates
        • - Use reliable anti-virus software and update daily
        • - Avoid peer-to-peer connections
        • - Disable file and print sharing
        • - Install a software-based firewall (Zone Alarm at www.zonealarm.com is free for personal use)
        • - Use software to detect and delete spyware (Ad-Aware may be downloaded for free at http://www.lavasoftusa.com/)
        • - Do not open suspect email or attachments
        • - Do not leave your laptop unattended -- it may not be there when you get back!

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        1. What is eduroam?
          • eduroam (short for education roaming) is a worldwide consortium of colleges and universities that provide wireless internet access across research and education networks. Students, researchers, faculty, and staff can connect to participating institutions' wireless networks with their home institution's user credentials.

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        2. How can I configure my mobile device for eduroam access?

          The easiest way to configure your mobile device for eduroam is to connect to the eduroam network directly and use your netID@ubalt.edu and password to authenticate.

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        3. Why do I have to use "netID@ubalt.edu" to connect to eduroam?

          eduroam uses the naming convention of "username@institution.edu" to identify the participating institutions and facilitate login using your home institution's credentials. For the University of Baltimore, the identifier is "netID@ubalt.edu." Please note that this is NOT your University of Baltimore email address.

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        4. Is "netID@ubalt.edu a valid email address?

          No. While it looks like an e-mail address, the eduroam username is not. E-mail will not be delivered using that convention at this time.

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        5. Where else can I connect to wireless using eduroam?

          Over 45 U.S. institutions are part of the network, including the University of Illinois, the University of Chicago, Texas A&M University, the University of Tennessee, and Georgetown University. Several other U.S. universities are testing or piloting eduroam. Thousands of institutions participate in eduroam worldwide. See www.eduroam.org for a list of participating schools. Once you configure your device for eduroam network access on your home institution's campus, you can connect to other member networks using your eduroam username ("netID@ubalt.edu") and password.

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        6.   Where can I learn more about eduroam?

          More information about eduroam can be found at www.eduroam.org.

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        7.   What if i'm not affilliated with the University of Baltimore?

          Guests from other eduroam institutions should pre-configure their device on their home network before connecting to the UB eduroam network. If you have done that, connect directly to the eduroam network and use your home institution's credentials to log in. If you have issues connecting, contact your home institution's IT support for assistance.


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